Terms of Service

1. The Trainer:

1.1 The Trainer will use their skills and knowledge to design a personalised, safe and effective exercise program for the client, taking into account the clients’ current health, personal goals, fitness level and preferences.

1.2 The Trainer will advise and guide the client to achieve mutually agreed exercise/nutrition targets in the clients’ unsupervised periods between personal training sessions.

1.3 The Trainer will ensure that they hold suitable public liability insurance for the activities entailed by the personal training sessions.

1.4 The Trainer will endeavour to be punctual for the start of a clients’ session.

2. The Client:

2.1 The Client MUST indicate that they have read, understood and agree to the Physical Activity Readiness Questionnaire (PAR-Q) sent by the Trainer before commencing any training or exercise programme.

4.2 The Client is required to provide a supplementary letter of medical clearance from their GP should this be requested by the Trainer.

4.3 The Client must update the Trainer immediately if they are aware of any change in medical condition or negative change in their health at any time that this occurs during their training package.

5. Cancellation Policy:

5.1 24 hours’ notice of cancellation is required for all appointments. 

5.2 Notice of less than 24 hours will incur payment of the full session fee.

5.3 Couple sessions will incur payment of the full couple session fee if one of the Clients attends and the other Client cancels with less than 24 hours’ notice.

6. Lateness Policy:

6.1 If the Client is late for a session, the session will NOT be extended and will end at the appointed time of finish.

6.2 If the Trainer is late, additional time will be added to that session or subsequent sessions.

7. Fee Charging Policy  

7.1 All sessions in the Strength Training Basics program must be redeemed within 10 weeks of the first session. All sessions in the regular 4-, 8- and 12-session packages must be redeemed within 6 weeks of the first session.

7.2 All monies paid are non-refundable.